Privacy Policy
Last updated: April 2026
Bespoke Home Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you contact us, request an estimate, or use our services.
Information We Collect
We collect information you voluntarily provide to us, including:
- Name, email address, and phone number
- Home address and project details
- Photos you submit with your estimate request
- How you heard about us
We may also collect standard web analytics data (pages visited, browser type, referring site) through our website hosting provider.
How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and service inquiries
- Schedule and confirm appointments
- Send you job status updates, invoices, and payment receipts
- Communicate with you via phone, email, or SMS (text message) about your service
- Improve our services and customer experience
SMS / Text Messaging
If you provide your phone number, you may receive SMS text messages from Bespoke Home Solutions regarding your estimate, appointments, job status, and invoices. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For full SMS terms, see our SMS Terms & Conditions.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:
- With service providers who assist us in operating our website or conducting our business (e.g., scheduling software, payment processing), bound by confidentiality agreements
- If required by law or to protect our legal rights
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information at any time by contacting us.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS communications at any time by replying STOP
Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some site functionality.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Bespoke Home Solutions
32 Briggs Ave, Fairport, NY 14450
Phone: (585) 676-6420
Email: service@bespokehomesolutions.net
